At VB Groups, we are committed to providing you with the best possible service. We understand that circumstances may require the cancellation of services and the processing of refunds. Please review our Cancellation and Refund Policy below for details on our procedures:
1. Cancellation of Services
1.1. Digital Marketing Services
- If you wish to cancel any ongoing digital marketing services, you must provide written notice at least 5 days in advance.
- Any pre-paid fees for the canceled services will be prorated and refunded within 10-15 business days after the effective cancellation date.
1.2. Software Development and Mobile App Services
- If you decide to cancel a software development or mobile app project, please contact us immediately.
- Depending on the project’s status, a partial refund may be issued after assessing work completed.
1.3. Web Services
- Web design or development projects may have varying cancellation terms depending on the project’s scope.
- We will work with you to determine a fair cancellation and refund arrangement.
2. Refund Requests
2.1. Refund Eligibility
- Refunds are subject to the terms of the specific service agreement and the project’s progress.
- Refunds are not provided for services already delivered or for any third-party expenses incurred on your behalf.
2.2. Processing Time
- Refund requests will be processed within 5 business days after approval.
3. How to Request a Cancellation or Refund
3.1. Contact Us
- To initiate a cancellation or refund request, please contact our customer support team at wecare@thevbgroups.com .
3.2. Provide Details
- When requesting a refund, please provide all necessary details, including the service in question, reason for cancellation, and any relevant documentation.
4. Changes to this Policy
- VB Groups reserves the right to modify or amend this Cancellation and Refund Policy at any time. Any changes will be posted on our website.
5. Contact Us
- If you have any questions or concerns about our Cancellation and Refund Policy, please contact us at wecare@thevbgroups.com .
By engaging with our services, you acknowledge that you have read, understood, and agreed to the terms of this Cancellation and Refund Policy. If you do not agree with these terms, please refrain from using our services.
